Order processing time Once you have purchased your items, your goods will be dispatched within 24-48 hours of cleared funds (two working days, excluding weekends and bank holidays). Any delays will be notified via email.
All BB Guns etc will be dispatched via Royal mail unless to select otherwise. If you want a next day delivery select courier from within the shopping cart at an extra cost of £5 your goods will be dispatched via our contracted courier for next day delivery if ordered before 2pm monday to thursday. friday orders will be monday delivery.
If any item arrives faulty or damaged, you must notify Solware within 48 hours of receipt via email. Once we have accepted the item for return, postage is at your own expense. All items are checked before dispatch, to avoid damaged or faulty items being sent.
We can not refund any item(s) that are returned to us in used condition, broken without original box, manuals and or accessories
Our bb guns are made from ABS components which can break under the stress of inappropriate force and are therefore sold on a no returns basis as our suppliers will not replace them.
We supply a 10 day money back guarantee on unused, sealed and goods in a new resalable condition with all manuals and accessories. The guarantee does not cover for used, accidental and deliberate damage, tampering with the item or improper use. The item needs to be complete when returning including all accessories, original box and manuals.
If the item becomes faulty within 30 days of purchase, please notify us first by email and await a reply. We may then ask you to return to us at your own expense, including all accessories, original box and manuals. Once the item has been received by us, it will be thoroughly inspected for the above misuse and if a manufacturing fault is found, the item will be repaired or replaced, in the event we are out of stock of the item a refund will be offered.
We can not refund any unwanted item(s) that are returned to us in used condition, broken without original box, manuals and accessories
Any warrenty offered dose not cover items easy broken with force, such as cocking handles, body parts, plastic bodyshells, wings, stocks etc
Please Note: BATTERIES & CHARGERS ARE EXCLUDED from our normal warranty, as they are susceptible to overcharging
No returns or refunds can be accepted with clearance and wholesale lines, as these are brought on a no warranty or return basis and thus sold on a no warranty or return basis
AIR GUN LAW AND GUIDELINES
All airgun sales must be completed by way of face to face sales with proof od I.D required
* NEVER CARRY THE GUN IN A PUBLIC PLACE
* NEVER LEAVE AN AIR GUN LOADED
* NEVER CARRY THE AMMUNITION AND THE GUN TOGETHER
* NEVER POINT THE GUN AT ANYONE, EVEN IF IT IS UNLOADED
* NEVER TOUCH SOMEONE ELSES AIR GUN WITHOUT ASKING
* ALWAYS TREAT THE AIRGUN AS IF IT IS LOADED
REPLICA GUN LAWs AND GUIDELINES * THE MINIMUM AGE TO PURCHASE A RELISTIC IMITATION FIREARM IS 18
* THE MINIMUM AGE TO PURCHASE A IMITATION FIREARM IS 18 (2 TONE / CLEAR GUNS)
* THE MINIMUM AGE TO PURCHASE A RELISTIC IMITATION FIREARM IS 18 AND HAVE A DEFENCE TO PURCHASE UNDER THE VCRA
* THE MINIMUM AGE TO USE A IMITATION FIREARM IS 18 (2 TONE / CLEAR GUNS)
* YOU MUST NOT CARRY OR USE A BB GUN IN A PUBLIC PLACE
* IF YOU CAUSE DISTRESS OR AFFRAY IN A PUBLIC PLACE, YOU WILL BE ARRESTED UNDER THE PUBLIC DISORDER ACT
* IF THE POLICE ARE CALLED THEY MAY TREAT THE GUN AS IF IT IS REAL
* NEVER POINT A BB GUN AT ANYONE, EVEN IF IT IS UNLOADED
* NEVER USE A BB GUN BEYOND PRIVATE LAND, WHERE YOU HAVE BEEN GIVEN PERMISSION TO SHOOT
* YOU MUST TREAT THE BB GUN AS IF IT IS REAL, AS THE POLICE AND MEMBERS OF THE PUBLIC WILL
Solware accepts no responsibility for the improper use of replica guns and air rifles, by purchasing from us you are agreeing to our terms and conditions.
The law and guidelines are there to protect you and others around you. Use the gun wisely and you will have hours of fun.
Limitation of Liability
Except as specifically stated on this site, neither Solware or any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site, goods purchased from ourselves. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
It is a crime to use a false name, known invalid credit card or date of birth to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Changes in Terms
Solware reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Solware web site.
Price and availability information is subject to change without notice.