Terms and Conditions
Welcome to Solware Ltd.
Dun and Bradstreet Approved company of whom you can purchase items from knowing that we are a legitimate registered uk business and not a fly by night company here to simply take your money and run with no intention of supplying your order. We are an On-line retailer of mobile phones and accessories. All Our Prices include VAT and Postage if advised next to price, if postage is advised next to product when in the shopping car select the last postage option advised s Postage included in Price, you may select alternate methods from within the shopping cart when placing order.
Product Information - All products sold by Solware Ltd are of the highest quality and are manufactured / supplied by ISO 9002 registered companies (or international equivalent). All products carry the CE approval. All batteries carry both CE and OEM approval.
UK Delivery (1st class post ) - This form of shipping is totally now chargable due to Royal Mails Postal Charges increase to you the customer and applies to every order placed.
UK Delivery (1st Class Recorded - starts from £2.75) - This form of delivery requires a signature upon receipt. Delivery is normally the next working day but please allow up to 5 working days before contacting us.
UK Delivery (Next Day by 1pm guaranteed - Special Delivery starts from £5.75) - This form of delivery is insured against loss or damage up to £300.00 in value.
Overseas Orders - We do not ship out side of the UK except to Southern Ireland.
Warranty - Warranty 6 months on Accessories and 30 days on hardware, after 30 days the responsibility is then with the manufacture for the following 11 months.
Product Images / Descriptions - We try to keep product details up to date at all times. However, due to our wide range of suppliers for products sold some products may vary slightly, most images shown on website except for pop on covers are simple generic image for an example of what we are selling.
Damaged Goods - All goods are packed to an adequate level to help avoid damage during transit by Royal Mail. Should a product arrive damaged please return it to us for replacement, please ensure you enclose a note and your customer id / invoice number.
Undelivered / Lost Goods ( Mobile Phone Accessories ) - If after 7 working days (UK) from the date your order was dispatched (this excludes Saturday, Sunday & Bank holidays) your good/s are still undelivered please follow the following procedure : Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If the item was to large to fit through your letter box or no one was present to sign for the delivery ( Recorded-Special ) they will have been returned to the postal sorting office / depot where they are stored for a period of 5 - 10 days.
Undelivered / Lost Goods ( Mobile Phones ) - Most orders for sim free mobile phones are dispatched via a courier of which the delivery will always be next day between 8am and 5:30 pm excluding Week ends and bank holidays, if the item was ordered before 2pm monday to friday you should receive your order the next day excluding Week ends and bank holidays. If you do not please send us an email with your customer id / invoice number advising none delivery so we can contact the courier for advise on why the delivery has failed.
Faulty Goods - If in the unlikely event you receive a faulty product or the product develops a fault within the warranty period (See the Warranty section above for warranty periods). Please return it for a replacement. to address at the bottom of the page. Please enclose your order number, your address, your reason for returning the goods. If after the good/s being tested by ourselves they are found to be fully functional they will be returned to you. Faulty goods must also be returned in the same aesthetically condition that they were supplied. If any returned good/s are aesthetically damaged they will be returned to you.
Incorrectly Supplied Goods - Firstly, please see the following section : Specific Product Information (Universal Products) and Specific Product Information (Carry Cases) further up this page. If this is does not apply then goods incorrectly supplied by us can be returned and exchanged for the correct goods (stock permitting). Please enclose your order number, your address and the goods actually required. Goods must be returned in the same condition that they were supplied. If any good/s are returned damaged they will be returned to you. Please physically try the product before returning it.
Your statutory rights as a consumer are not affected.
Refund payments will be made within 30 days of cancellation subject to above criteria been complied with.
If you have any queries regarding returning your purchase please contact Solware Ltd. on 0870 870 7890
We deliver across the UK. We are unfortunately unable to take orders from outside of the UK.
Any accessory ordered on this website will be delivered normally within 1-3 Working Days. (Subject to Postal System)
Any Monthly Contract phone will be delivered within 1-3 Working Days. Contract phones are subject to status & a successful credit check, proofs of ID may be required on delivery of the handset purchased.
An email will be sent confirming that we have received your order and it is being processed. No Money will be taken from your credit/debit card until the Order has been processed & dispatched.
If in the unlikely event that an item is out of stock we will notify you by email to either rearrange delivery or give you the option to cancel your order.
Your statutory rights as a consumer are not affected.
All Prices on this website include UK VAT @ 17.5%
All monthly contract phones are subject to Status & Availability.
All Prices & tariffs correct at date of modifying.
Errors and Omissions incorrectly stated on this Website are exempt. ( Pricing - Product Information )
Due to the fast moving nature of the industries we are involved in, all offers on this website are subject to change without notice and we will confirm the current price with you by phone or email before finalising your order. By ordering you are deemed to have accepted these terms.
We endeavor to respond to complaints within five working days.
Solware Ltd . are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We may e-mail you in
the future unless you have given us instructions otherwise.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
This site contains links to other sites. Solware Ltd. is not responsible for the privacy practices or the content of such Web sites.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email me at firstname.lastname@example.org
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
(Solware Ltd) is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new Remote Control Car from us we would accept their old Remote Control Car and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after
13th August 2005, and should be disposed of separately from normal household
waste so that they can be recycled.
Last Modfied 10-Jun-2010 10:37