Terms and Conditions

Welcome to Solware Ltd.

Dun and Bradstreet Approved company of whom you can purchase items from knowing that we are a legitimate registered uk business and not a fly by night company here to simply take your money and run with no intention of supplying your order. We are an On-line retailer of mobile phones and accessories. All Our Prices include VAT and Postage if advised next to price, if postage is advised next to product when in the shopping car select the last postage option advised s Postage included in Price, you may select alternate methods from within the shopping cart when placing order.

Product Information - All products sold by Solware Ltd are of the highest quality and are manufactured / supplied by ISO 9002 registered companies (or international equivalent). All products carry the CE approval. All batteries carry both CE and OEM approval.

UK Delivery (1st class post ) - This form of shipping is totally now chargable due to Royal Mails Postal Charges increase to you the customer and applies to every order placed.

UK Delivery (1st Class Recorded - starts from £2.75) - This form of delivery requires a signature upon receipt. Delivery is normally the next working day but please allow up to 5 working days before contacting us.

UK Delivery (Next Day by 1pm guaranteed - Special Delivery starts from £5.75) - This form of delivery is insured against loss or damage up to £300.00 in value.

Overseas Orders - We do not ship out side of the UK except to Southern Ireland.

Warranty - Warranty 12 months on Mobile Phone Accessories and 30 days on Mobile Phones, after 30 days the responsibility is then with the manufacture for the following 11 months.

Product Images / Descriptions - We try to keep product details up to date at all times. However, due to our wide range of suppliers for products sold some products may vary slightly, most images shown on website except for pop on covers are simple generic image for an example of what we are selling.

Damaged Goods - All goods are packed to an adequate level to help avoid damage during transit by Royal Mail. Should a product arrive damaged please return it to us for replacement, please ensure you enclose a note and your customer id / invoice number.

Undelivered / Lost Goods ( Mobile Phone Accessories ) - If after 7 working days (UK) from the date your order was dispatched (this excludes Saturday, Sunday & Bank holidays) your good/s are still undelivered please follow the following procedure : Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If the item was to large to fit through your letter box or no one was present to sign for the delivery ( Recorded-Special ) they will have been returned to the postal sorting office / depot where they are stored for a period of 5 - 10 days.

Undelivered / Lost Goods ( Mobile Phones ) - Most orders for sim free mobile phones are dispatched via a courier of which the delivery will always be next day between 8am and 5:30 pm excluding Week ends and bank holidays, if the item was ordered before 2pm monday to friday you should receive your order the next day excluding Week ends and bank holidays. If you do not please send us an email with your customer id / invoice number advising none delivery so we can contact the courier for advise on why the delivery has failed.

Faulty Goods - If in the unlikely event you receive a faulty product or the product develops a fault within the warranty period (See the Warranty section above for warranty periods). Please return it for a replacement. to address at the bottom of the page. Please enclose your order number, your address, your reason for returning the goods. If after the good/s being tested by ourselves they are found to be fully functional they will be returned to you. Faulty goods must also be returned in the same aesthetically condition that they were supplied. If any returned good/s are aesthetically damaged they will be returned to you.

Incorrectly Supplied Goods - Firstly, please see the following section : Specific Product Information (Universal Products) and Specific Product Information (Carry Cases) further up this page. If this is does not apply then goods incorrectly supplied by us can be returned and exchanged for the correct goods (stock permitting). Please enclose your order number, your address and the goods actually required. Goods must be returned in the same condition that they were supplied. If any good/s are returned damaged they will be returned to you. Please physically try the product before returning it.

Your statutory rights as a consumer are not affected.

Refund payments will be made within 30 days of cancellation subject to above criteria been complied with.

If you have any queries regarding returning your purchase please contact Solware Ltd. on 0870 870 7890

All Prices on this website include UK VAT @ 17.5%

All monthly contract phones are subject to Status & Availability.

All Prices & tariffs correct at date of modifying.

Errors and Omissions incorrectly stated on this Website are exempt. ( Pricing - Product Information )

Due to the fast moving nature of the industries we are involved in, all offers on this website are subject to change without notice and we will confirm the current price with you by phone or email before finalising your order. By ordering you are deemed to have accepted these terms.

Customer Care
Solware Ltd. endeavors to provide the best service possible to their customers, but if you have any complaints about our service or any goods or services you purchase from us please contact Mr C Harlow / Z Harlow or write to Customer Care Department, Solware Ltd, 27 Hillman, Tamworth, B77 2RG

We endeavor to respond to complaints within five working days.

Opening Times

• Monday to Friday 9.00am to 5.30pm

Your Obligations

• All orders are subject to availability and connection to a 12-month contract from the chosen Service Provider (unless otherwise advised).
• Where we have supplied you with a free or subsidised mobile please note that it is supplied subject to you abiding by the terms of the Tariff you have with the Service Provider. Title in the Mobile does not pass to you until you pay all of the first 4-6 months bills from the Service Provider. In the event that you fail to pay any of the first three months bills from the Service Provider the mobile is to be immediately returned to us at your cost, and we reserve the right to collect the Mobile from you or charge you our cost of acquiring the Mobile.
• Any request to terminate the contract after the minimum specified period must be made directly to service provider. We are not able to action any such notice sent to us on your behalf.
  

Privacy

Solware Ltd . are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We may e-mail you in the future unless you have given us instructions otherwise.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at Requires Info
If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

This site contains links to other sites. Solware Ltd. is not responsible for the privacy practices or the content of such Web sites.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email me at carl@solware.co.uk

Last Modfied 25-Jun-2007 16:37