Frequently Asked Questions

Absolutely. Many of our customers are beginners, and we pride ourselves on helping you make informed decisions. Our team can explain the differences between models, power levels, features and intended use, without overwhelming you with technical jargon. If you’re completely new, we’ll start with your goals—whether you want to try target shooting, pest control or simply enjoy a new hobby. Based on that, we’ll guide you through safe, legal and appropriate options that fit your budget. We’re always transparent about what features matter and which ones you can comfortably skip at the start. You can speak to us in-store, by phone or via email, and we’re always happy to offer patient, pressure-free advice.

Most items listed online are also available in-store, but stock levels can vary depending on demand, supplier availability and seasonal trends. Some items may be shipped directly from our suppliers, while others are stocked on-site. If you’re planning to visit our store to view or purchase something specific, we recommend contacting us first so we can confirm availability or reserve it for you. Our team can also suggest suitable alternatives if a product is temporarily out of stock. We aim to keep our online catalogue as up-to-date as possible, but real-time checks are always the best way to ensure the item you want is ready and waiting for you.

Yes, we’re always happy to provide guidance on how to properly maintain your equipment. Good care can extend the lifespan of your items and ensure reliable performance over time. Our team can talk you through cleaning routines, safe storage, lubrication, inspections and general upkeep. We can also help you identify when professional servicing is required and offer recommendations based on your usage. If you’ve purchased accessories or consumables from us, we can advise on how and when to use them effectively. Whether you call, email or visit the store, you’ll receive practical, easy-to-follow advice tailored to the product you own and the experience level you’re working from.

We aim to process and dispatch orders as quickly as possible. Most standard items are shipped within one to two working days, depending on stock levels and courier schedules. Items that require extra checks or special handling may take slightly longer. If an order is expected to be delayed, our team will contact you promptly with an update and an estimated timeframe. We understand customers value transparency, so we always try to communicate clearly and keep you informed from checkout to delivery. You’ll receive tracking information where applicable, allowing you to monitor your order’s progress every step of the way.

Yes, we offer a fair and customer-friendly returns policy. If a product is unused, in its original condition and returned within the stated timeframe, we can arrange a refund or exchange. If you receive a faulty or incorrect item, we will resolve the issue swiftly and with minimal inconvenience to you. For certain product categories, restrictions may apply due to safety or legal regulations, but we’re always transparent about these at the time of purchase. If you’re unsure whether your item qualifies, simply contact our customer service team and we’ll guide you through the process step by step.

Yes, many customers choose Solware products as gifts for friends, family or shooting enthusiasts. We offer a range of accessories, clothing, equipment and branded items that make thoughtful presents. Gift vouchers are also available, allowing the recipient to choose exactly what they want. If you’re not sure what to pick, our team can help you find something suitable based on the recipient’s interests and experience level. Whether it’s a small accessory for a hobbyist or a larger purchase for a more dedicated enthusiast, we can suggest options that fit your budget and ensure the gift is both practical and well-received.

We work with trusted, recognised manufacturers and authorised distributors to ensure all products sold through Solware are genuine and meet expected safety and performance standards. Our team stays informed about industry developments, recalls and quality updates, and we only stock items from brands that have proven reliability. When selecting new products, we look at build quality, customer feedback, warranty support and long-term performance. This careful approach helps us maintain a catalogue our customers can purchase from with confidence. If you ever have concerns about an item, we are always available to provide verification or investigate the issue promptly.

Yes, we regularly assist shooting clubs, hobby groups and organisations with bulk purchases or tailored equipment recommendations. Whether you’re outfitting new members, upgrading shared facilities or sourcing training essentials, we can help you find suitable products and competitive pricing. Our team can also provide guidance on long-term equipment planning, maintenance considerations and suitable accessories. Larger orders may qualify for special arrangements depending on availability and supplier terms, so it’s always worth reaching out to discuss your needs. We pride ourselves on building ongoing relationships with clubs and groups who trust us to supply reliable, high-quality equipment.

Our support doesn’t end once you’ve completed your purchase. If you have questions about setup, usage, maintenance or anything else, you’re welcome to contact us by phone, email or by visiting the store. Our team will take the time to understand your issue and provide clear, practical guidance. If the concern relates to a fault or warranty matter, we’ll help coordinate next steps with the manufacturer or handle it directly, depending on the product. We aim to make aftersales support straightforward and stress-free, ensuring you feel fully supported throughout the life of your equipment.